Making a claim 2

• How do I make a claim and what documents do I need?
• Making a claim online - quick 1 minute watch

Managing an existing claim 3

• I'd like an update on my claim
• How will my claim be paid and when?
• What is an excess and how do I pay it?

About Covid-19 7

• My trip's been cancelled
• Making a Covid-19 related claim
• I've tested positive before my trip
• I've tested positive whilst away from home
• My doctor advised against travelling

View all 7

Other FAQs 4

• Why do you ask if I have other Insurance?
• How secure is my information?
• I'd like to request my data
• Are phone calls recorded?

Getting in touch 3

• Getting in touch
• I'm unhappy with my claims decision
• How do I make a complaint?

Emergency 24H medical help 1

• Medical emergency 24/7 - Help whilst you're abroad