I'd like an update on my claim  We'll be in touch as soon as we've finished looking at your claim.  It might take a little longer than usual...

How will my claim be paid and when? Once we've reviewed your claim, we'll be in touch straightaway with our decision. If a claims payment is due...

What is an excess? An excess is the first part of a claim that you have to pay yourself.    For example, if your policy has an excess of £100, and you hav...